Description of specific commercial transactions

● Tokyo headquarters

〒102-0093
1-6-4 Hirakawacho, Chiyoda-ku, Tokyo Room 401 Hirakawacho
TEL: 03-5276-1049

● Osaka branch office, delivery center
〒581-0034
2-119 Minami, Yugi-cho, Yao-shi, Osaka

The delivery of the product will usually be delivered in the shortest day within 2 weeks.
We will deliver orders in 2 to 3 weeks after ordering.
In addition, if you cannot accept the customer who has designated the delivery date, we will contact you separately.

■ About ordered products
We cannot accept cancellations, returns, or exchanges of products. Thank you for your understanding.

■ When the destination is in Japan
● Please contact the following to the following within one week after the product arrives for returned goods and exchanges due to customer's convenience.
Please note that the shipping cost of return and exchange in this case will be borne by the customer.
Please return to us within one week after contacting us.
Returns or exchanges cannot be performed after the above period. Please note.

【contact address】
Dialogue0120-97-9110(Free calling fee)
Emailinfo@hikeshispirit.com

● Please contact us for return / exchange requests.
(Applicant name, phone number, member number, return / exchange content)
● Products and products (warranty cards, instruction manuals, accessories, cases, etc.) should be returned as much as possible and returned at the time of return or replacement.
● In the case of replacement of colors, types, and sizes, please note that in rare cases, out -of -stock may occur and you may not be able to meet your request.

■ About returned goods
・ In principle, return can be returned for 7 days from the arrival of the product
(Excluding the number of days when our business day is closed)
Returned to us within 7 days after contacting
Returns cannot be returned after the above period.
・ The shipping fee will be borne by the customer.
・ In the following cases, return is not possible.
Products that have been over 8 days after arrival
Products that have been used even once
DVD, books, food, hygiene supplies (masks, etc.), pet supplies
Special order (ring specified in size, product with name, etc.)

■ Regarding replacement
・ In principle, it can be replaced for 7 days from the arrival of the product
(Excluding the number of days when our business day is closed)
　Returned to us within 7 days after contacting
　It is not possible to exchange after each period.
・ The shipping fee will be borne by the customer.
・ In the following cases, it will not be replaced.
Products that have been over 8 days after arrival
Products that have been used even once
DVD, books, food, hygiene supplies (masks, etc.), pet supplies
Special order (ring specified in size, product with name, etc.)

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[About refund when returned]

● When ordering by credit card payment
After the product is shipped from our shop, if you return it after the closing date of your credit card,
Once the price will be deducted and will be offset or refunded on the following month's payment date.
There is no request if you return it by the closing date.

● When ordering with PayPal
We will refund the refund by PayPal for about 1 to 3 days after returning the product.
* Regarding the timing of refund, please contact each payment company as it depends on the closing date of each payment company for PayPal registration.

● When ordering by bank transfer (komoju)
We will refund by bank transfer, so please fill in the transfer destination included in the product.

● When ordering by paying (Paidi)
The refund will be reflected in the Paidi account in about one to three days after returning the product.
If there is an amount that has not been paid in the Paidia count, the refund amount will be deducted from the billing amount.

● When ordering by cash on delivery
We will refund by bank transfer, so please fill in the transfer destination included in the product.

● When ordering with Rakuten Pay
We will refund the refund by Rakuten Pay for about 1 to 3 days after returning the product.

●PayPay (online payment)In case of order
We will refund it with PayPay (online payment) for about 1 to 3 days after returning the product.
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[Delivery of replacement products]
● After confirming the return product, we will ship the replacement product.

● In the case of domestic delivery in Japan

・ Credit card, credit card payment (GMO Ipsilon)
→ You can choose the number of payments by various cards.
・ PayPal
・ Bank transfer (komoju)
→ Payment fee is free, bank transfer fee is borne by the customer at the time of payment.
・ Payment (Pedi)
A fee will be charged for each monthly payment (claim) depending on the payment method. In the case of a convenience store payment, the customer will bear a maximum of 390 yen (tax included), and in the case of bank transfer, the transfer fee will be charged. In the case of account transfer, there is no payment fee.
・ Cash on delivery
→ Sagawa Express e-Collect (R)
* Please pay the price to the delivery staff at the time of product delivery.
[Cash on delivery fee] 0 yen, we will bear it.
・ Rakuten pay
→ Smooth payment is possible using Rakuten ID and password.
・ PayPay (online payment)
　

・ Credit card, PayPal, Rakuten Pay, PayPay (online payment)
: Payment will be confirmed at the time of order. The withdrawal date will be a contract between the customer and the payment company.
・ Bank transfer (KOMOJU): Payment
・ Payment (Paidy): Paidi (Paidy), compose the amount of use for one month, and pay by convenience store or bank transfer by the 27th of the following month.
・ Cash on delivery: At the time of delivery