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Privacy policy

Handling of personal information

Fire extinguisher Ed Tokyo store (hereinafter referred to as “this site”) [Operation: RS Co., Ltd. (hereinafter referred to as “our company”)] recognizes the importance of protecting personal information, and is used by customers who use this site. We will make every effort to protect your privacy and personal information.
In addition, if you use our services or provide information such as product purchases, various inquiries, member registration, and e-mail magazine subscriptions, you agree to the handling of our personal information.

  1. Business name
    RS Inc.

  2. About Personal Information Protection Manager
    contact information
    HAKUWA5F, 3-2-1 Kojimachi, Chiyoda-ku, Tokyo 102-0083
    RS Inc.

  3. Purpose of use of personal information
    1. For delivery and receipt notification of ordered products
    2. To pay for the products you ordered
    3. For information on products and services to be provided (including direct mail or catalogs)
    4. In order to provide information on how to use the product, return / exchange / repair services, and related information regarding products before making inquiries and after-sales service after purchase.
    5. For member registration and e-mail delivery services provided by the Company on its website and mobile site
    6. For surveys, presents, identification of applicants such as quizzes, notification of winning, and shipping of present products
    7. To improve our services and develop new services
    8. To create statistical data to grasp the characteristics of our customers (The results of statistical processing may be presented to our business partners and content providers, but we will not allow individuals to be identified.)

  4. Provision of personal information to third parties
    We will not disclose or provide your personal information to third parties except in the following cases.
    1. If you have given your consent in advance
    2. When there is an inquiry from a payment service provider or credit card company to investigate unauthorized card use
    3. When contacting customers from our business partners such as manufacturers to contact us for product defects or recalls
    4. When there is a request for disclosure from a police agency or a legal institution such as a court, and when it is disclosed in accordance with the law

  5. About outsourcing of personal information
    We do not entrust your personal information to a third party unless we outsource the work to an outside contractor who has signed a contract regarding the protection of personal information within the scope necessary to achieve the purpose of use that is being provided to you. There will be no deposit. Examples of consignment include the following cases.
    1. When consigning to a courier for the delivery of ordered items, repairs, or replacements
    2. When consigning payment service providers (Estore Co., Ltd.) and credit card companies that wish to pay for credit cards to pay for product charges (Note 1)
    3. When entrusting to a DM shipping agency for sending catalogs and direct mail
    4. When outsourcing to a manufacturer or distributor for repair services, etc.
    5. Depending on the product purchased, the customer may deliver the product directly to the customer. In that case, we will provide customer information (name, address, phone number, purchased product name, etc.) necessary for delivery to our business partners. However, contracts and personal information protection memorandums are individually signed with business partners, and each business partner is responsible for protecting their personal information. Therefore, we will not use your information for any purpose other than direct delivery.

      (Note 1) In this site, when using credit card payment, the customer's credit card information is transferred to the payment server operated by Estore Co., Ltd., a payment service provider linked from the shopping cart. It is sent securely in an encrypted state using Secure Sockets Layer, and we do not obtain credit card information. The obtained credit card information is stored on the Epsilon server in the data center protected by strong security.
      [Retention period: Not specified, but at least 7 years according to the agreement with the card company]
      → E-store's personal information protection policyHere

  6. Inquiries about personal information
    If you have any requests regarding the disclosure, change, or deletion of personal information that we handle, please contact the complaint / consultation counter below.
    We will inform you about the documents required for requesting disclosure, how to confirm that you are the person or agent, and the procedure fee. In addition, we will respond to requests for disclosure etc. without delay.
    HAKUWA5F, 3-2-1 Kojimachi, Chiyoda-ku, Tokyo 102-0083
    RS Inc.
    “Complaints / consultation for personal information”
    Phone number 03-5276-1049 (Mon-Fri 9: 00-17: 00 / Closed on weekends and holidays)

  7. About deletion of personal information
    If there is a request for deletion from the customer, it will be deleted from our personal information database through the prescribed procedure. However, we will delete customer information, so we cannot provide future after-sales service from our company, such as product warranty or manufacturer recall information.

  8. Voluntary provision of personal information
    Although providing personal information from customers is optional, if you do not fill in the items marked as “required”, you may not be able to provide the necessary services, so we may contact you for confirmation.

  9. Use of cookies
    This site stores some information in a file called a cookie. Cookies are created on your hard disk.
    Cookies are for convenient browsing and shopping of this site, do not infringe on your privacy, and do not adversely affect your computer. Depending on the settings of the Internet browsing software (browser), you may refuse to accept cookies, but please note that in this case the services on this site may not be used properly.

  10. About access log information
    On this site, operation information is recorded in the form of an access log for the visitor's access. Access log information is used for pursuing the cause of unexpected problems such as abnormal access, analyzing access trends, user trends, and collecting a wide range of statistical information. This log does not contain personally identifiable information.

  11. Disclaimer regarding links
    The use of personal information collected on the website linked to from this site, such as third party sites and services that can be accessed through this site, is outside the scope of our responsibility. We do not assume any obligations or responsibilities for independent regulations or activities. Please check the privacy policy of each site.

  12. About SSL
    This site uses SSL (Secure Socket Layer) encrypted communication on pages where personal information is sent and received when purchasing products, registering members, and answering questionnaires, and third parties cannot intercept your personal information. I am doing so.

Revised September 2, 2019

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