Description of specific commercial transactions

Company Profile

company name	RS Co., Ltd.
Established	September 2, 2019
CEO	Toshihiro Sato
Branch office	Tokyo Metropolitan Public Safety Commission No. 301002004133 ● Tokyo Headquarters 〒102-0083 HAKUWA 5F, 3-2-1 Kojimachi, Chiyoda-ku, Tokyo TEL: 03-5276-1049 ● Osaka branch office, delivery center 〒581-0034 2-119 Yuugechominami, Yao City, Osaka Prefecture

store information

shop's name	Fire extinguishing soul HiKESHi SPiRiT
Distributor	RS Co., Ltd.
Sales manager	Kentaro Yamada
location	HAKUWA 5F, 3-2-1 Kojimachi, Chiyoda-ku, Tokyo 102-0083
phone number	0120-97-9110
Fax number	0120-97-9828
mail address	info@hikeshispirit.com
home page	https://hikeshispirit.com/
Products handled	T-shirts, sweatshirts, long T-shirts, hats, shirts, jackets, coats, accessories, bags, disaster prevention goods
License / Qualification
Sales quantity	The product is limited to stock. If the item you ordered is out of stock, we will contact you by TEL or email.
Necessary charges other than the product price	● For domestic delivery in Japan ■ Shipping: 600 yen + tax nationwide However, if the total product is 10,000 yen (excluding tax and shipping) or more, we will charge the shipping fee. I will bear it. ■ About paid gift wrapping We accept ¥ 300 + tax per gift wrap for one product. Please refer to the notes below and enter them in the [Special Notes] field. ● When there is only one item ordered Input of [Special notes] → Gift wrapping request ● When there are multiple ordered products Input of [Special notes] → Example 1: Gift wrapping of * T-shirts and * watches together. (In this case, it will be ¥ 300 + tax because it is one package.) → Example 2: Gift wrapping for each T-shirt. (In this case, it will be ¥ 300 + tax x number of T-shirts.) → Example 3: *** Gift wrapping for T-shirts only. (In this case, it will be ¥ 300 + tax because it is one package.)
Expiration date of application	If you do not receive a reply from us within 7 days after placing your order, we will cancel your order.
Delivery time	We usually deliver the products in the shortest day within 2 weeks. For customers who have specified a delivery date, we will contact you separately if we cannot accept it due to inventory status etc.

About returns and exchanges

Returns ·terms of exchange	■ If the delivery address is overseas, we cannot accept returns or exchanges other than defective products. ■ When the delivery address is within Japan ● Please contact the following address within one week after the item arrives for returns or exchanges due to customer's convenience. Please note that the customer is responsible for the shipping charges for returns and exchanges in this case. Please return it to us within one week after contacting us. Returns and exchanges are not possible after the above periods have passed. Please note. 【contact information】 Telephone talk0120-97-9110(Call charges are free) Emailinfo@hikeshispirit.com ● Please contact us with your return / exchange request. (Applicant name, phone number, membership number, return / exchange details) ● Please return the product and its attachments (warranty card, instruction manual, accessories, case, etc.) to the state they were delivered to as much as possible, and return them when returning or exchanging. ● Please note that in rare cases, we may not be able to meet your request due to out-of-stock items when exchanging colors, types, and sizes. ■ About returns ・ In principle, returns are possible for 7 days after the item arrives. (Excluding days when our business days are closed) Return to us within 7 days after contacting us Returns cannot be made after each of the above periods has passed. ・ Customers are responsible for shipping costs. ・ In the following cases, returns are not possible. Products that have been delivered for more than 8 days Products that have been used even once DVD, books, food, hygiene products (masks, etc.), pet products Special order items (rings with specified size, products with names, etc.) ■ About exchange ・ In principle, it can be exchanged for 7 days after the item arrives. (Excluding days when our business days are closed) 　Return to us within 7 days after contacting us 　Exchange is not possible after each of the above periods. ・ Customers are responsible for shipping costs. ・ In the following cases, exchange is not possible. Products that have been delivered for more than 8 days Products that have been used even once DVD, books, food, hygiene products (masks, etc.), pet products Special order items (rings with specified size, products with names, etc.) -------------------------------------------------------------------------------- [Refund for returned goods] ● When ordering by cash on delivery We will refund the money by bank transfer, so please enter the transfer destination on the request form included with the product. ● When ordering by credit card After shipping the product from our shop, if you return it after the closing date of your credit card, The price will be deducted once and will be offset or refunded on the payment date of the following month. If you return the product by the deadline, you will not be charged. ● When ordering by bank transfer or convenience store payment We will refund the money by bank transfer, so please enter the transfer destination on the request form included with the product. -------------------------------------------------------------------------------- [Delivery of replacement products] ● After confirming the returned product, we will ship the replacement product.
Return shipping	● Shipping fee paid by us When a product different from the applied product arrives When there are scratches (defective products) on the applied product ● Shipping fee paid by the customer * Please note that the customer is responsible for the shipping charges for returns and exchanges due to the customer's convenience.
Defective product	● We make every effort to ensure the quality of our products, but if the product is damaged or soiled, or if it is different from your order, please contact us within one week after the product arrives. We will return or exchange it. (In this case, we will bear the shipping cost.) 【contact information】 Telephone talk0120-97-9110(Call charges are free) Emailinfo@hikeshispirit.com

Returns

·terms of exchange

■ If the delivery address is overseas, we cannot accept returns or exchanges other than defective products.

■ When the delivery address is within Japan
● Please contact the following address within one week after the item arrives for returns or exchanges due to customer's convenience.
Please note that the customer is responsible for the shipping charges for returns and exchanges in this case.
Please return it to us within one week after contacting us.
Returns and exchanges are not possible after the above periods have passed. Please note.

【contact information】
Telephone talk0120-97-9110(Call charges are free)
Emailinfo@hikeshispirit.com

● Please contact us with your return / exchange request.
(Applicant name, phone number, membership number, return / exchange details)
● Please return the product and its attachments (warranty card, instruction manual, accessories, case, etc.) to the state they were delivered to as much as possible, and return them when returning or exchanging.
● Please note that in rare cases, we may not be able to meet your request due to out-of-stock items when exchanging colors, types, and sizes.

■ About returns
・ In principle, returns are possible for 7 days after the item arrives.
(Excluding days when our business days are closed)
Return to us within 7 days after contacting us
Returns cannot be made after each of the above periods has passed.
・ Customers are responsible for shipping costs.
・ In the following cases, returns are not possible.
Products that have been delivered for more than 8 days
Products that have been used even once
DVD, books, food, hygiene products (masks, etc.), pet products
Special order items (rings with specified size, products with names, etc.)

■ About exchange
・ In principle, it can be exchanged for 7 days after the item arrives.
(Excluding days when our business days are closed)
　Return to us within 7 days after contacting us
　Exchange is not possible after each of the above periods.
・ Customers are responsible for shipping costs.
・ In the following cases, exchange is not possible.
Products that have been delivered for more than 8 days
Products that have been used even once
DVD, books, food, hygiene products (masks, etc.), pet products
Special order items (rings with specified size, products with names, etc.)

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[Refund for returned goods]

● When ordering by cash on delivery
We will refund the money by bank transfer, so please enter the transfer destination on the request form included with the product.
● When ordering by credit card
After shipping the product from our shop, if you return it after the closing date of your credit card,
The price will be deducted once and will be offset or refunded on the payment date of the following month.
If you return the product by the deadline, you will not be charged.
● When ordering by bank transfer or convenience store payment
We will refund the money by bank transfer, so please enter the transfer destination on the request form included with the product.
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[Delivery of replacement products]
● After confirming the returned product, we will ship the replacement product.

Return shipping

● Shipping fee paid by us
When a product different from the applied product arrives
When there are scratches (defective products) on the applied product
● Shipping fee paid by the customer
* Please note that the customer is responsible for the shipping charges for returns and exchanges due to the customer's convenience.

Defective product

● We make every effort to ensure the quality of our products, but if the product is damaged or soiled, or if it is different from your order, please contact us within one week after the product arrives. We will return or exchange it. (In this case, we will bear the shipping cost.)

【contact information】
Telephone talk0120-97-9110(Call charges are free)
Emailinfo@hikeshispirit.com

About payment method

payment method	● For domestic delivery in Japan Cash on delivery [Contractor] Sagawa Express ・ Please pay the price to the delivery staff when the product is delivered. [Cash on delivery fee] 0 yen We will bear it. credit card ・ You can choose the number of payments with various cards. Bank transfer (KOMOJU) Convenience store payment (KOMOJU) 　・Daily Yamazaki, Family Mart, Lawson, Ministop, Seiko Mart, Seven-Eleven
Payment deadline	Cash on delivery: At the time of product delivery Credit card: Contract with customer card company Bank transfer: prepayment Convenience store settlement:Prepaid

payment method

● For domestic delivery in Japan

Cash on delivery
[Contractor] Sagawa Express
・ Please pay the price to the delivery staff when the product is delivered.
[Cash on delivery fee] 0 yen We will bear it.

credit card
・ You can choose the number of payments with various cards.

Bank transfer (KOMOJU)

Convenience store payment (KOMOJU)
　・Daily Yamazaki, Family Mart, Lawson, Ministop, Seiko Mart, Seven-Eleven

Payment deadline

Cash on delivery: At the time of product delivery
Credit card: Contract with customer card company
Bank transfer: prepayment
Convenience store settlement:Prepaid