FAQ
About Taxes
If customs duties (including replacement fees) are charged for "overseas shipping" products Please be aware, the purchaser, who is the importer (recipient), will bear the burden. *Please check the homepage of the Customs Bureau of the destination for the amount.
We will answer frequently asked questions from everyone (for domestic deliveries)
FOR OVERSEA→Please change it in the language bar at the bottom left of this site. |
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About Payment |
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Q. How much does the shipping cost? | |||
A. | Overseas dispatch material table here >> |
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Q. Is there a charge for delivery? | |||
A. | There is no transfer fee. We will bear it with our company. |
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Q. What payment methods are available? | |||
A. |
Payment methods can be credit card and PayPal. |
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Q. Can I use postal transfer? | |||
A. | We are sorry, but we do not accept postal transfers. |
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Q. Is it safe to use a credit card? | |||
A. | It is safe to shop at the Hikeshi Spirit Edo Tokyo store. Your purchase information is protected by SSL encrypted communication. Please use it with peace of mind. |
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Q. The holder of the credit card is not the applicant himself, can I place an order? | |||
A. | We are sorry, but you can't order it. You do not allow the use of cards other than your name. |
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About the delivered |
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Q. How soon does it take to receive an order? | |||
A. | Delivery of products is usually delivered in the shortest time within two weeks. For customers who have specified the delivery date, If we are unable to do so, we will contact you separately. |
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Q. What happens if I am away when the product arrives? | |||
A. | If you are not there, you will receive an absent note in the post. Please confirm your absent date and contact your courier on the desired delivery date. |
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Q. Where is the shipment of goods? | |||
A. | It will be shipped from Osaka Prefecture. |
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About changing the contents of an order
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Q. Can I change the contents of my order (order product, destination)? | |||
A. | After ordering, it is not possible to change the contents of the order (order product, destination). If you contact us by 12:00 on the business day following the order date, you can cancel your order. After confirming the cancellation, please order again. (If you order on Saturday or Sunday, please contact us by 12:00 on Monday.) ) |
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Q. Can I cancel my order? | |||
A. | If you contact us by 12:00 on the business day following your order date, we will accept your cancellation. We are sorry to trouble you after 12 o'clock, but please contact us by phone. (If you order on Saturday or Sunday, please contact us by 12:00 on Monday.) ) |
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Returns and exchanges |
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Q. Can I return or exchange products? | |||
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Returns and exchanges are possible. Please contact us within one week of the arrival of your order. Please return it to us within one week after contacting us. Returns and exchanges are not possible after each of the above periods. Thank you for your understanding. |
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Q. Can I exchange it for other products? | |||
A. | We do not accept replacements for products that differ from the products you order. We will accept it as a return, so please contact us by phone. |
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Shipping method other than courier service |
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Q. Can I send by mail, non-shaped mail, Yu-mail, etc.? | |||
A. | We are very sorry, but we are currently only available by courier. |
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Receipts |
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Q. Can I issue a receipt? | |||
A. |
If you wish to apply for a receipt, please write "Receipt Request, Receipt Address" in the Special Notes column of your application. For customers who use COD For customers who use payment methods other than cash on-account |