FAQ
FOR OVERSEA
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■About Payment
Q. How much does it cost for shipping?A.International shipping charges are here
A.Various credit cards and PayPal are accepted as payment methods.
Q. Is it safe to use my credit card?A.Shopping at HiKESHi SPiRiT is safe.
Your purchase information is protected by SSL encryption. Please use it with peace of mind.
A. We are sorry, but you cannot place an order.
We do not accept cards that are not in your name.
■Change of order details
Q. Can I change the contents of my order (products ordered, delivery address)?A. Once an order has been placed, changes cannot be made to the contents of the order (products ordered, delivery address). If you contact us by 12:00 p.m. on the next business day after the order date, you may cancel your order. After confirming the cancellation, please place your order again.
(Orders placed on Saturday or Sunday must be received by 12:00 p.m. on Monday.)
A. Cancellations will be accepted if we are notified by 12:00 p.m. on the next business day following the date of the order.
After 12:00 p.m., please call us to inquire.
(Orders placed on Saturday or Sunday must be received by 12:00 p.m. on Monday.)
■Returns and Exchanges
Q. Can I return or exchange products?Returns and exchanges are accepted only if the product has not been used. Please contact us within one week of receiving your order. Please return the product to us within one week after contacting us. Returns or exchanges will not be accepted after the above periods. Please understand this in advance.
Q. Can I exchange it for another product?We do not accept exchanges for items that are different from those ordered.
Please contact us by phone to accept the product as a return.
■Contact Us
Q. Contact UsA. Business hours: 9:00-17:00 weekdays （Closed on weekends and holidays)
Click here for inquiry form